1. Introduction

Welcome to Love Lab! We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information.

The processing is carried out by Love-Lab as data controller, with an address of :THE LOVE GROUP BV, Schupstraat 20, 2018 Antewerp, Belgium, BE 1017.670.055

2. Information we collect

• Personal information: When you make a purchase or contact us, we collect personal details such as your first name, last name, email address, shipping address, phone number, the name of the company you represent, the position you hold and payment information.
• Usage data: We collect information about your visit to our website, including your IP address, browser type, and pages visited.
• Cookies: We use cookies to enhance your experience and analyze site usage. You can control cookie settings through your browser. We invite you to consult our cookie policy.

3. How we use your information

• To Process orders: We use your personal information to process and fulfill your orders, including shipping and customer service with the legal basis of providing a service you have requested.
• To Provide Our Website and to Protect Your Data: Usage data helps us understand how you use our website, allowing us to enhance user, performance and security. The legal basis for this processing is our legitimate interest in continually improving our services and protecting you.
• To Improve Your Experience on Our Website: We use your personal data to improve your experience and memorize your preferences. We will first ask your explicit consent to the processing. This consent can always be withdrawn.
• To Communicate with You: We may send you updates about your order, promotional offers, and newsletters with your prior consent. You can opt out of marketing communications at any time.
• To Comply with Our Legal Obligations.

You are not obliged to provide us your personal data. However, access to your personal data may be essential for the provision of some of our services.

Your personal data will not be sold or made available to a third party without your prior consent.

4. Duration of processing

Your personal data will be stored and processed by us for as long as is necessary for the purposes for which it is to be used. After this period, your personal data will be deleted except in cases where storage is made necessary by legal obligations.

5. Third-party services

Your personal data will not be transmitted to any third party unless this is necessary for the purposes mentioned above. For example, we may transmit your data to a subcontractor, a direct partner, a banking institution, the tax and social security authorities or the administrative, criminal and judicial authorities.

6. Third country transfer

When we process your personal data, your data may be transferred outside the European Economic Area, in particular to the United Kingdom, which has been recognise by the European Commission as having an adequate level of data protection (adequacy decision).

If your personal data is transferred to a country that does not have an adequacy decision, we will ensure that the standard contractual clauses laid down by the European Commission are applied and that appropriate safeguards are implemented to provide you with an adequate level of protection in accordance with legal requirements.

7. Your rights

You have the following rights:

• The right to withdraw your consent at any time for processing operations requiring it.
• The right to access and examine your personal data free of charge at any time.
• The right to obtain, as soon as possible, rectification of your personal data if it is inaccurate or incomplete.
• The right to object, at any time, to the processing of your personal data for legitimate interests.
• The right to erasure of your personal data without undue delay.
• The right to obtain your personal data in a structured, commonly used and machine-readable format. You may also request the transfer of your personal data to another data controller.
• You have the right to contact the Data Protection Authority if you are not satisfied with the processing of your personal data. You can obtain information on this subject at the following website : autoriteprotectiondonnees.be

To make a request, please contact us at hello@love-lab.com.

8. Automated Decision-Making and Profiling

Option 1: We do not use any automated decision-making or profiling methods that have legal effects concerning you or that significantly affect you.

Option 2: We use automated decision-making and profiling methods. You therefore have the right to not be subject to an exclusively automated decision, including profiling, which has legal effects concerning you or which significantly affects you.

9. Data security

We implement necessary and proportionate technical and organisational measures to protect your personal data as far as possible against the destruction, loss, falsification, modification, access by unauthorised persons or accidental disclosure to third parties of the personal data collected, as well as any other unauthorised processing of your personal data.

Barring legal exceptions, we cannot under any circumstances be held liable for any direct or indirect damage resulting from the incorrect or unlawful use of personal data by third party.

We ask you to observe the security instructions at any time. You are therefore solely responsible for the use made of your computer, your IP address and your identification data from the website, as well as for the confidentiality relating to this information.

10. Hyperlinks

We decline all responsibility for hyperlinks available on our website. The websites to which you are referred may have a different privacy policy from ours.

The availability of hyperlinks on our website may not be considered as an explicit approval of the content of the website to which you are referred.

11. Changes to this policy

We may update this Privacy Policy from time to time. You will be notified of the update by e-mail and any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@love-lab.com